FAQS
Returns
Due to the nature of the sales and the limited number of editions, original artworks and exclusive stock, all sales are final. Once an order has been dispatched, returns are not accepted on any purchase.
Cancellations
If you would like to cancel your order please contact info@vanessabelbinart.com within 48 hours of purchasing. Cancellations cannot be promised as all sales are final, however, support will be provided where possible.
Damage
All orders are checked and wrapped with the utmost care, so you should receive your order in perfect condition.
On the rare occasion that an order has been damaged during transit, please contact info@vanessabelbinart.com within 24 hours of delivery and supply all of the below information in an email:
1. Full name and order number (this can be found in your order confirmation email).
2. A photo of the damaged product.
3. A photo of the interior packaging and delivery box.
Shipping
If you have entered your delivery details incorrectly or would like to modify your delivery information please contact info@vanessabelbinart.com as soon as possible. Shipping information, including delivery address cannot be modified once the order has been shipped.
If you are based outside of the UK and would like to place an order, please contact info@vanessabelbinart.com directly to enquire.
Delivery
Your artwork will typically be dispatched within 4 weeks after the point of purchase, unless otherwise specified. You will receive a confirmation email once your order has been dispatched and tracking details will be provided where possible.
If you would like express delivery or would like your order sent after a specific date please reach out to info@vanessabelbinart.com for more details on how I can tailor the delivery process to your needs.
Prints
Prints are made in limited edition runs to add to exclusivity and value of the works. There will be no more than 50 prints per work made. All of these prints are hand-signed and numbered.
Commissions
I take on a limited number of commission pieces, subject to the nature of each request and my workload. Please contact info@vanessabelbinart.com for any enquiries.